Monthly Archive: March 2013

Mar
30

How Staff Make or Break the Customer Experience

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What makes a great dining experience? Is it the quality of the food, the cleanliness of the restrooms? Of course these are all important factors. So is convenient parking for that matter. For me when it comes to determining whether or not it was an enjoyable time I mainly measure one thing – the staff. …

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Mar
21

Event Marketing 101: The Hashtag

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Hashtag + Conference = Twitter engagement   When it comes to marketing live events via social there is no more powerful tool than Twitter. It’s ability to aggregate real time interaction and convert digital connections into real physical ones is second to none. Facebook, being a closed community, can’t do it. Google Plus, for now, …

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